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Where is my license key?  XML
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paultaylor

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Joined: 21/08/2006 09:21:27
Messages: 7556
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When you purchase a license for Jaikoz, the server will send you a license key immediately to the email address that you have used in Paypal.

However occasionally a license key hasn't been received because of the following reasons:
You have paid by an echeque, in which case the license will not be sent until the echeque has cleared.
There was a problem with the Paypal server, sending incorrect information.
Your email account is full ( e.g hotmail account) and will not accept any more emails.
The email has been incorrectly blocked by your anti-spam software by your email provider.
The email has been incorrectly blocked by your anti-spam software by your email client software.

If you haven't received an email within 10 minutes of purchasing Jaikoz send an email to support@jthink.net and a license will be sent to you within the day.

thanks paul

thanks Paul (Administrator)
Seventh Art



Joined: 16/03/2013 12:14:27
Messages: 2
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I paid u
but never got the license key
checked spam folder
and get lots of emails ..

in case u need my details
Mar 15, 2013 17:18:21 PDT
Transaction ID: 2E887077M5672274W
Hello Seventh Art Productions Inc,

You sent a payment of 20.00 GBP to JThink ltd
(support@jthink.net)



lifyre



Joined: 22/05/2013 13:38:38
Messages: 1
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I sent you an email as well but in case you didn't receive it I didn't get my license.
paultaylor

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Joined: 21/08/2006 09:21:27
Messages: 7556
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Hi, sorry there was a temporary issue with the support email address this afternoon, your license will be in your spam folder please see http://www.jthink.net/jaikozforum/posts/list/7204.page

Ive since discovered my emails were being marked as spam by Barracuda, Ive contacted them and they have removed me from their blacklist so hopefully this will propogate to gmail very soon.

thanks Paul (Administrator)
Firemonkey



Joined: 18/10/2013 13:43:23
Messages: 1
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There is no email in my spam folder or inbox. Please send an email with the license key to my Paypal registered email address as supplied to you by email.

Thanks.
paultaylor

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Joined: 21/08/2006 09:21:27
Messages: 7556
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You have a different gmail account registered in Paypal that the license was sent to, Ive sent you an email

thanks Paul (Administrator)
paultaylor

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Joined: 21/08/2006 09:21:27
Messages: 7556
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HI, just resent.

thanks Paul (Administrator)
J0ofez



Joined: 23/05/2014 06:36:47
Messages: 1
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Hi
I have paid via paypal but have not recieved my license yet

email: j0ofez_ice@hotmail.com
23 May 2014 20:37:59 AEST
Transaction ID: 27403235DB581714H
paultaylor

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Joined: 21/08/2006 09:21:27
Messages: 7556
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Hi, sorry should have now

thanks Paul (Administrator)
joshianurag



Joined: 26/05/2014 09:15:39
Messages: 1
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Just purchased a License of Jaikoz Pro and made a payment of 30GBP. However, I did not receive the license yet. I have checked the spam folder as well.

PayPal Receipt No: 3882-4971-2130-3049
Email: joshianurag@hotmail.com
marine_ago



Joined: 08/06/2014 18:18:26
Messages: 1
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Same here, spent 20GBP and still no license.
Paypal Transaction ID: 1J774298X6697451S
email: marine_ago@hotmail.com
djblauer



Joined: 30/04/2015 17:48:25
Messages: 1
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Haven't received my license either...
paultaylor

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Joined: 21/08/2006 09:21:27
Messages: 7556
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David, just resent

thanks Paul (Administrator)
dlrowell



Joined: 30/06/2015 13:43:11
Messages: 1
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Purchased license on 6/29, paid thru PayPal same day, still have no license, no email, no nothing, and no response to my several messages to support@jthink.net; pretty frustrating; my next message will be to PayPal advising them to rescind payment. Let's get this fixed, huh?
jooman



Joined: 26/08/2015 13:46:45
Messages: 2
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I have the same problem. Purchased a license yesterday but haven't received any confirmation what so ever. Have mailed both support and you, but no replies!?
The payment went through, so that's not the problem. No mail in spamfolder either.
Will wait until tomorrow afternoon for things to sort out, then I'll file a claim with Paypal.
paultaylor

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Joined: 21/08/2006 09:21:27
Messages: 7556
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Sorry on vacation with limited Internet access and there was a glitch in system , but license now sent.

thanks Paul (Administrator)
jooman



Joined: 26/08/2015 13:46:45
Messages: 2
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License has arrived. Thanks...!
gingerfrank



Joined: 17/10/2015 20:20:54
Messages: 1
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Hi Paul and crew,

Same issue here - no license received and not in Spam.

I sent support email also.

Many thanks!

EDIT: Sorry wrong thread! I haven't received License for SongKong.
PoppyDJ



Joined: 15/03/2016 16:16:11
Messages: 2
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I am also having the same problem. Can't believe I didn't read this forum before purchasing to see how long this product has been having license problems. Opened a dispute through PayPal thinking this is a scam and sent a personal email ... no response still on the second day. I am also using a personal domain for email, and nothing arrived in the spam folder.
paultaylor

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Joined: 21/08/2006 09:21:27
Messages: 7556
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The license problems are usually due to users using an email address that aggressively prevent email from unknown sources, or sometimes the email address associated with the Pyapl account is no longer valid.

So I cannot really solve the issue at my end only seek to send the license in some other way if it is not received.


thanks Paul (Administrator)
PoppyDJ



Joined: 15/03/2016 16:16:11
Messages: 2
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paultaylor wrote:
The license problems are usually due to users using an email address that aggressively prevent email from unknown sources, or sometimes the email address associated with the Pyapl account is no longer valid.

So I cannot really solve the issue at my end only seek to send the license in some other way if it is not received.

 


Thanks for getting back Paul, I was seriously getting worried. You re-sent it and it worked. Thanks. Sorry for getting so worried ... three days in though, is long in this digital age though.
mp11951



Joined: 04/04/2016 18:19:12
Messages: 1
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Not happy with you at all! I needed this software in order to sort out a lot of songs that had no titles on them for a big fundraiser gathering. Well that party has come and gone. Still no license key and no email from you at all. There is no excuse for not letting me know ahead of time that you will hold my transaction if I use my bank account through paypal. You let me no that after my transaction. If this is how you choose to do business you need to tell your customers before we make our transaction. I could have used a credit card. I have used paypal for probably 20 years. This is the first time my transaction has been held up.

Thanks for nothing.
paultaylor

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Joined: 21/08/2006 09:21:27
Messages: 7556
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Sorry currently camping and had computer/internet problems. Licenses should be sent automatically but occassionally not, i'll sort out a refund if you wish within a few days if you wish.

thanks Paul (Administrator)
goldbondx



Joined: 08/04/2016 14:32:51
Messages: 2
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paultaylor wrote:
Sorry currently camping and had computer/internet problems. Licenses should be sent automatically but occassionally not, i'll sort out a refund if you wish within a few days if you wish. 


Paul, is this issue ongoing? I purchase via Paypal last night and yet to receive a license key as well. I am not using the same email account registered to forums. Please PM me if you require additional information.
paultaylor

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Joined: 21/08/2006 09:21:27
Messages: 7556
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Back from holiday and all license problems should now be resolved, if they are not please email support at jthink.net

thanks Paul (Administrator)
smcamp1234



Joined: 18/05/2016 13:10:45
Messages: 1
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Paul,

I recently set up a new computer and cant seem to find my license key. Can you please resend it to me? I purchased it in 2014 I believe.

Thanks,
Shawn
 
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