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![[Post New]](/jaikozforum/templates/default/images/icon_minipost_new.gif) 10/02/2010 13:48:24
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cuetipper
Pro
Joined: 10/02/2010 13:42:53
Messages: 46
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I bought this program a while back. Installed it did not get all warm n fuzzy, so I never used it. Recently I returned to it and found the error of my ways.
Looking at the website I found that a license was good for ALL RELEASES.
So I downloaded the newest version and followed the instruction on installing over the old one [so as to not loose settings and license]. Imagine my suprise when I am now told MY LICENSE IS INVALID!
It exits the program and now that i want to I can not use it!!!!!!!!!!!!!!!!!!!!!!!
Can anyone help me please?
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![[Post New]](/jaikozforum/templates/default/images/icon_minipost_new.gif) 10/02/2010 15:04:20
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paultaylor
Pro
![[Avatar]](/jaikozforum/images/avatar/eccbc87e4b5ce2fe28308fd9f2a7baf3.png)
Joined: 21/08/2006 09:21:27
Messages: 7964
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There is a problem somewhere, please send me an email with your details and I'll resend you the license, this normally reoslves the issue.
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thanks Paul (Administrator) |
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![[Post New]](/jaikozforum/templates/default/images/icon_minipost_new.gif) 10/02/2010 18:36:29
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cuetipper
Pro
Joined: 10/02/2010 13:42:53
Messages: 46
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What details do you want?
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![[Post New]](/jaikozforum/templates/default/images/icon_minipost_new.gif) 11/02/2010 02:11:39
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paultaylor
Pro
![[Avatar]](/jaikozforum/images/avatar/eccbc87e4b5ce2fe28308fd9f2a7baf3.png)
Joined: 21/08/2006 09:21:27
Messages: 7964
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just some evidence of payment such as email from paypal
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thanks Paul (Administrator) |
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![[Post New]](/jaikozforum/templates/default/images/icon_minipost_new.gif) 11/02/2010 08:18:46
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cuetipper
Pro
Joined: 10/02/2010 13:42:53
Messages: 46
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Paul,
That was some time ago. Two houses and 3 or 4 pc's. I no longer even have a paypal account. Had set that up solely for some online purchase back in the day but everyone now takes credit cards so I do not have it any more.
I have searched thru all my emails and I have nothing from paypal on this pc. I may have bought that while at work so the email would have gone there. And I no longer work there!
I tried to uninstall the upgrade and reinstall the original file but it is still asking for a license#.....
What are my options now?
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![[Post New]](/jaikozforum/templates/default/images/icon_minipost_new.gif) 11/02/2010 08:22:06
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paultaylor
Pro
![[Avatar]](/jaikozforum/images/avatar/eccbc87e4b5ce2fe28308fd9f2a7baf3.png)
Joined: 21/08/2006 09:21:27
Messages: 7964
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Ok, Ive found your payment and resent license in a zipfile plese try that
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thanks Paul (Administrator) |
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![[Post New]](/jaikozforum/templates/default/images/icon_minipost_new.gif) 11/02/2010 22:04:46
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cuetipper
Pro
Joined: 10/02/2010 13:42:53
Messages: 46
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Thank you so very much. I will re-install it all tonight and if there are any other issues i will post again.
Thanks.
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![[Post New]](/jaikozforum/templates/default/images/icon_minipost_new.gif) 03/03/2010 15:55:57
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joew13
Joined: 03/03/2010 15:53:15
Messages: 1
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I am having the same issue. Please advise.
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![[Post New]](/jaikozforum/templates/default/images/icon_minipost_new.gif) 02/11/2013 09:35:46
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cuetipper
Pro
Joined: 10/02/2010 13:42:53
Messages: 46
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Paul,
I can not find the download that you sent me,
That pc is retired.
I want to transfer my copy form that to a new one.
I have the directory backed up.
What was the file I need to copy?
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![[Post New]](/jaikozforum/templates/default/images/icon_minipost_new.gif) 02/11/2013 09:40:04
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cuetipper
Pro
Joined: 10/02/2010 13:42:53
Messages: 46
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Never mind.
Got it.
thanks.
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![[Post New]](/jaikozforum/templates/default/images/icon_minipost_new.gif) 17/11/2016 19:32:06
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rlalande
Joined: 17/11/2016 19:28:16
Messages: 1
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you have to update the license in the program.
I just updated my license in the program with the old license.
Us the update metadate button on the end.
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![[Post New]](/jaikozforum/templates/default/images/icon_minipost_new.gif) 06/07/2017 03:03:02
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paultaylor
Pro
![[Avatar]](/jaikozforum/images/avatar/eccbc87e4b5ce2fe28308fd9f2a7baf3.png)
Joined: 21/08/2006 09:21:27
Messages: 7964
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Please give more details.
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thanks Paul (Administrator) |
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![[Post New]](/jaikozforum/templates/default/images/icon_minipost_new.gif) 16/07/2017 16:50:08
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nancy101
Joined: 16/07/2017 16:46:16
Messages: 1
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I am not able to upgrade to version 9.1.0 after I go through everything and unpack it doesn't show up. It says the old version, so every time I open the program it tells me there is an upgrade
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![[Post New]](/jaikozforum/templates/default/images/icon_minipost_new.gif) 23/07/2017 06:26:58
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robandrews
Joined: 23/07/2017 06:22:21
Messages: 1
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for some reason I have to enter the registration info everytime I start songkong, is there a save button or something I am missing, I am using windows 10 pro, it has all the latest updates,
Songkong reverts to trial
I am pretty sure that I shouldn't need to keep adding the registration every time I go to use it, has anyone had this problem
Thanks Rob
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![[Post New]](/jaikozforum/templates/default/images/icon_minipost_new.gif) 24/07/2017 08:17:58
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paultaylor
Pro
![[Avatar]](/jaikozforum/images/avatar/eccbc87e4b5ce2fe28308fd9f2a7baf3.png)
Joined: 21/08/2006 09:21:27
Messages: 7964
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There is an issue with SongKong 4.10 for new users, new users will need to edit the license.properties file as described at http://blog.jthink.net/2017/07/songkong-another-way-to-install-license.html until this is fixe din next release.
Rob, I have sent you an email with correct license.properties file.
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thanks Paul (Administrator) |
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![[Post New]](/jaikozforum/templates/default/images/icon_minipost_new.gif) 17/03/2018 17:27:18
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dizman
Joined: 17/03/2018 17:25:09
Messages: 1
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I purchased Jaikoz back in 2011. Since then I have changed my email for PayPal. I want to upgrade to the Pro edition, but read that the PayPal email needs to match the original email the license was issued under. How to I go about upgrading?
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![[Post New]](/jaikozforum/templates/default/images/icon_minipost_new.gif) 17/03/2018 17:31:19
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paultaylor
Pro
![[Avatar]](/jaikozforum/images/avatar/eccbc87e4b5ce2fe28308fd9f2a7baf3.png)
Joined: 21/08/2006 09:21:27
Messages: 7964
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Just do the upgrade, then email support@jthink.net and I will sort it out
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thanks Paul (Administrator) |
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![[Post New]](/jaikozforum/templates/default/images/icon_minipost_new.gif) 13/11/2018 03:48:23
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Yannchri75
Joined: 13/11/2018 03:45:51
Messages: 1
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I've hust purchased the pro version of the program but I didn't received the licence
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![[Post New]](/jaikozforum/templates/default/images/icon_minipost_new.gif) 13/11/2018 04:26:19
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paultaylor
Pro
![[Avatar]](/jaikozforum/images/avatar/eccbc87e4b5ce2fe28308fd9f2a7baf3.png)
Joined: 21/08/2006 09:21:27
Messages: 7964
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Hi it was sent to your hotmail account.
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thanks Paul (Administrator) |
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