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Upgrade license issue  XML
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cuetipper

Pro

Joined: 10/02/2010 13:42:53
Messages: 13
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I bought this program a while back. Installed it did not get all warm n fuzzy, so I never used it. Recently I returned to it and found the error of my ways.

Looking at the website I found that a license was good for ALL RELEASES.

So I downloaded the newest version and followed the instruction on installing over the old one [so as to not loose settings and license]. Imagine my suprise when I am now told MY LICENSE IS INVALID!

It exits the program and now that i want to I can not use it!!!!!!!!!!!!!!!!!!!!!!!

Can anyone help me please?
paultaylor

Pro
[Avatar]

Joined: 21/08/2006 09:21:27
Messages: 2453
Offline

There is a problem somewhere, please send me an email with your details and I'll resend you the license, this normally reoslves the issue.

thanks Paul (Administrator)
cuetipper

Pro

Joined: 10/02/2010 13:42:53
Messages: 13
Offline

What details do you want?
paultaylor

Pro
[Avatar]

Joined: 21/08/2006 09:21:27
Messages: 2453
Offline

just some evidence of payment such as email from paypal

thanks Paul (Administrator)
cuetipper

Pro

Joined: 10/02/2010 13:42:53
Messages: 13
Offline

Paul,
That was some time ago. Two houses and 3 or 4 pc's. I no longer even have a paypal account. Had set that up solely for some online purchase back in the day but everyone now takes credit cards so I do not have it any more.
I have searched thru all my emails and I have nothing from paypal on this pc. I may have bought that while at work so the email would have gone there. And I no longer work there!

I tried to uninstall the upgrade and reinstall the original file but it is still asking for a license#.....

What are my options now?

paultaylor

Pro
[Avatar]

Joined: 21/08/2006 09:21:27
Messages: 2453
Offline

Ok, Ive found your payment and resent license in a zipfile plese try that

thanks Paul (Administrator)
cuetipper

Pro

Joined: 10/02/2010 13:42:53
Messages: 13
Offline

Thank you so very much. I will re-install it all tonight and if there are any other issues i will post again.

Thanks.
joew13



Joined: 03/03/2010 15:53:15
Messages: 1
Offline

I am having the same issue. Please advise.
 
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