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SongKong wont launch on Windows 10 64 bit laptop  XML
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normh



Joined: 03/07/2016 09:29:38
Messages: 8
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Good morning. I am a new user as of yesterday. I was able to run SongKong on a desktop computer with limited memory capacity, however it took over 24 hours to process a 6,000 odd itunes files and the disk drives were running overtime.
I thought I would try it on my HP laptop with 8 Gb of memory running Windows 10 64 bit. I was able to install version 2.35 it but when I tried to run it would not launch. I could see through task manager that it was in memory, occupying 23.3 Mb. I tried many things including reinstalling, uninstalling and installing the 32 bit version, running a clean boot and trying to reinstall again, checking for malware but to no avail. I tried installing other programmes and had no issues running them. I downloaded the zipped version only to find that none of my 3 zip programmes could open it as it said there was nothing in it, despite the act it said t was 91,280 KB size.
I hope you can help me. Regards Norm
paultaylor

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Can you try opening a Dos window and then starting SongKong from that and see what it outputs ?

Have you tried the SongKong 32bit version ?

thanks Paul (Administrator)
normh



Joined: 03/07/2016 09:29:38
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Hell Paul. Yes I did try the 32 bit version under all of the different iterations I mentioned before. I have just tried to run sk from the command prompt but it wont let me do it. I opened the cmd prompt as an administrator and at the C:\windows\system32> prompt I put C:program files\jthink\songkong.exe and pushed enter but it came back and told me that it wasn't recognised as a valid commad. I think it might be because it is a 64 bit processor running the 64 bit version of Windows 10. I think I read somewhere that the 64 bit version wont let you run programmes from the commad prompt
paultaylor

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No, I think its because the 64bit version is called SongKong64.exe, and the 32bit version is in Programs Files(x86)

thanks Paul (Administrator)
normh



Joined: 03/07/2016 09:29:38
Messages: 8
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Thanks Paul. I tried it again with the correct programme but with the same result
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>C:\Program Files\Jthink\SongKong\songkong64.exe
'C:\Program' is not recognized as an internal or external command,
operable program or batch file.

C:\WINDOWS\system32>
paultaylor

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Hi, because there is space you need to use double quotes

Code:
 C:\Program Files\Jthink\SongKong\songkong64.exe 
 

thanks Paul (Administrator)
normh



Joined: 03/07/2016 09:29:38
Messages: 8
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OK. I finally managed to get some output. It is reproduced below:
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Norm>"C:\Program Files\Jthink\SongKong\SongKong64.exe"

C:\Users\Norm>Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.AddContextMenu buildLaunchCommand
SEVERE: Architecture is:amd64
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.AddContextMenu buildLaunchCommand
SEVERE: Architecture is:amd64
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.AddContextMenu buildLaunchCommand
SEVERE: Architecture is:amd64
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.AddContextMenu buildLaunchCommand
SEVERE: Architecture is:amd64
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager createContextMenu
SEVERE: launchCmd:"C:\Program Files\Jthink\SongKong\lib\SongKong64.exe" -g -m "%1"
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Looking For key
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager executeCommand
SEVERE: Cmd:REG QUERY HKCU\Software\Classes\.dsf /ve
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output:
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output:HKEY_CURRENT_USER\Software\Classes\.dsf
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output: (Default) REG_SZ (value not set)
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager executeCommand
SEVERE: Cmd:REG QUERY HKCU\Software\Classes\(value not set)
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output:
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager createContextMenu
SEVERE: targetKeyNodeHKCU\Software\Classes\.dsf\shell\SongKong.Match
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager executeCommand
SEVERE: Cmd:REG QUERY HKCU\Software\Classes\.dsf\shell\SongKong.Match
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager createContextMenu
SEVERE: targetKeyNodeExistsHKCU\Software\Classes\.dsf\shell\SongKong.Match
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.AddContextMenu addContextMenu
SEVERE: DSF:AddContextMenu:false
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.AddContextMenu buildLaunchCommand
SEVERE: Architecture is:amd64
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager createContextMenu
SEVERE: launchCmd:"C:\Program Files\Jthink\SongKong\lib\SongKong64.exe" -g -d "%1"
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Looking For key
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager executeCommand
SEVERE: Cmd:REG QUERY HKCU\Software\Classes\.dsf /ve
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output:
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output:HKEY_CURRENT_USER\Software\Classes\.dsf
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output: (Default) REG_SZ (value not set)
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager executeCommand
SEVERE: Cmd:REG QUERY HKCU\Software\Classes\(value not set)
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output:
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager createContextMenu
SEVERE: targetKeyNodeHKCU\Software\Classes\.dsf\shell\SongKong.DeleteDuplicates
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager executeCommand
SEVERE: Cmd:REG QUERY HKCU\Software\Classes\.dsf\shell\SongKong.DeleteDuplicates
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager createContextMenu
SEVERE: targetKeyNodeExistsHKCU\Software\Classes\.dsf\shell\SongKong.DeleteDuplicates
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.AddContextMenu addContextMenu
SEVERE: DSF:AddContextMenu:false
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.AddContextMenu buildLaunchCommand
SEVERE: Architecture is:amd64
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager createContextMenu
SEVERE: launchCmd:"C:\Program Files\Jthink\SongKong\lib\SongKong64.exe" -g -r "%1"
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Looking For key
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager executeCommand
SEVERE: Cmd:REG QUERY HKCU\Software\Classes\.dsf /ve
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output:
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output:HKEY_CURRENT_USER\Software\Classes\.dsf
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output: (Default) REG_SZ (value not set)
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager executeCommand
SEVERE: Cmd:REG QUERY HKCU\Software\Classes\(value not set)
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output:
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager createContextMenu
SEVERE: targetKeyNodeHKCU\Software\Classes\.dsf\shell\SongKong.UndoChanges
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager executeCommand
SEVERE: Cmd:REG QUERY HKCU\Software\Classes\.dsf\shell\SongKong.UndoChanges
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager createContextMenu
SEVERE: targetKeyNodeExistsHKCU\Software\Classes\.dsf\shell\SongKong.UndoChanges
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.AddContextMenu addContextMenu
SEVERE: DSF:AddContextMenu:false
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.AddContextMenu buildLaunchCommand
SEVERE: Architecture is:amd64
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager createContextMenu
SEVERE: launchCmd:"C:\Program Files\Jthink\SongKong\lib\SongKong64.exe" -g -m "%1"
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Looking For key
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager executeCommand
SEVERE: Cmd:REG QUERY HKCU\Software\Classes\.mp3 /ve
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output:
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output:HKEY_CURRENT_USER\Software\Classes\.mp3
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output: (Default) REG_SZ WSPlayer.mp3
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager executeCommand
SEVERE: Cmd:REG QUERY HKCU\Software\Classes\WSPlayer.mp3
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output:
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager createContextMenu
SEVERE: targetKeyNodeHKCU\Software\Classes\.mp3\shell\SongKong.Match
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager executeCommand
SEVERE: Cmd:REG QUERY HKCU\Software\Classes\.mp3\shell\SongKong.Match
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager createContextMenu
SEVERE: targetKeyNodeExistsHKCU\Software\Classes\.mp3\shell\SongKong.Match
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.AddContextMenu addContextMenu
SEVERE: MP3:AddContextMenu:false
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.AddContextMenu buildLaunchCommand
SEVERE: Architecture is:amd64
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager createContextMenu
SEVERE: launchCmd:"C:\Program Files\Jthink\SongKong\lib\SongKong64.exe" -g -d "%1"
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Looking For key
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager executeCommand
SEVERE: Cmd:REG QUERY HKCU\Software\Classes\.mp3 /ve
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output:
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output:HKEY_CURRENT_USER\Software\Classes\.mp3
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output: (Default) REG_SZ WSPlayer.mp3
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager executeCommand
SEVERE: Cmd:REG QUERY HKCU\Software\Classes\WSPlayer.mp3
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output:
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager createContextMenu
SEVERE: targetKeyNodeHKCU\Software\Classes\.mp3\shell\SongKong.DeleteDuplicates
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager executeCommand
SEVERE: Cmd:REG QUERY HKCU\Software\Classes\.mp3\shell\SongKong.DeleteDuplicates
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager createContextMenu
SEVERE: targetKeyNodeExistsHKCU\Software\Classes\.mp3\shell\SongKong.DeleteDuplicates
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.AddContextMenu addContextMenu
SEVERE: MP3:AddContextMenu:false
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.AddContextMenu buildLaunchCommand
SEVERE: Architecture is:amd64
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager createContextMenu
SEVERE: launchCmd:"C:\Program Files\Jthink\SongKong\lib\SongKong64.exe" -g -r "%1"
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Looking For key
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager executeCommand
SEVERE: Cmd:REG QUERY HKCU\Software\Classes\.mp3 /ve
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output:
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output:HKEY_CURRENT_USER\Software\Classes\.mp3
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output: (Default) REG_SZ WSPlayer.mp3
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager executeCommand
SEVERE: Cmd:REG QUERY HKCU\Software\Classes\WSPlayer.mp3
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output:
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager createContextMenu
SEVERE: targetKeyNodeHKCU\Software\Classes\.mp3\shell\SongKong.UndoChanges
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager executeCommand
SEVERE: Cmd:REG QUERY HKCU\Software\Classes\.mp3\shell\SongKong.UndoChanges
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager createContextMenu
SEVERE: targetKeyNodeExistsHKCU\Software\Classes\.mp3\shell\SongKong.UndoChanges
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.AddContextMenu addContextMenu
SEVERE: MP3:AddContextMenu:false
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.AddContextMenu buildLaunchCommand
SEVERE: Architecture is:amd64
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager createContextMenu
SEVERE: launchCmd:"C:\Program Files\Jthink\SongKong\lib\SongKong64.exe" -g -m "%1"
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Looking For key
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager executeCommand
SEVERE: Cmd:REG QUERY HKCU\Software\Classes\.ogg /ve
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output:
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output:HKEY_CURRENT_USER\Software\Classes\.ogg
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager inferTargetKeyNode
SEVERE: Checking Output: (Default) REG_SZ
Jul 04, 2016 3:50:33 PM com.jthink.songkong.Windows.ContextMenuManager executeCommand
SEVERE: Cmd:REG QUERY HKCU\Software\Classes\
normh



Joined: 03/07/2016 09:29:38
Messages: 8
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Just for future reference - if need be am I able to upload text files directly through this forum?
paultaylor

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Joined: 21/08/2006 09:21:27
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No it doesnt work so well, better to email support@jthink.net

thanks Paul (Administrator)
normh



Joined: 03/07/2016 09:29:38
Messages: 8
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Thanks Paul. I have sent the file to support. Regards Norm
paultaylor

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Joined: 21/08/2006 09:21:27
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This output doesn't match what I have at all it doesn't seem to be trying to actually running the problem I think its something to with how the .exe wrapper is interpreted.

Can you try

Code:
 "C:\Program Files\Jthink\SongKong\songkong.bat" 
 


instead

thanks Paul (Administrator)
normh



Joined: 03/07/2016 09:29:38
Messages: 8
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Thanks Paul. I tried the above but nothing at all happened. As you can see by the script below I tried it twice.

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>"C:\Program Files\Jthink\SongKong\songkong.bat"

C:\WINDOWS\system32>"C:\Program Files\Jthink\SongKong\songkong.bat"

C:\WINDOWS\system32>


Would it be any help for you to access my computer using Team Viewer or something similar?

Regards

Norm
paultaylor

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Joined: 21/08/2006 09:21:27
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Okay could try it, what is a good time for you, Im basedin UK and currently its 11:53am here.

thanks Paul (Administrator)
normh



Joined: 03/07/2016 09:29:38
Messages: 8
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I am based in Perth Western Australia and the time here is 7:03pm here. Any time that suits you will suit me
paultaylor

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Joined: 21/08/2006 09:21:27
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Okay we can try it now if you like Ive just installed TeamViewer please email support@jthink.net with connection details.

thanks Paul (Administrator)
paultaylor

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Joined: 21/08/2006 09:21:27
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Update:There was a problem creating a trial license causing it to hang. We got round it by manually adding trial license details to the songkong.properties file

thanks Paul (Administrator)
 
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