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still getting unteported error  XML
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jrobbins50

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Joined: 24/07/2018 13:08:28
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Hi Paul. I'm uploading support files to you right now. stopped again around 60k tracks -- I have over 300k, per Roon, so we are are still a long way from getting through my database one run. what do you see this time? Thanks. JCR
paultaylor

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Joined: 21/08/2006 09:21:27
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Hi
Okay so the message is a bit misleading here. SongKong processes groups of files through different stages (e.g Match to MusicBrainz/Match to Discogs, Save ectera) and for each stage we keep a count of no of times task started and number of time completed

From songkonguser-0.0.log

21/08/2018 06.08.23:CDT:SEVERE: Report:6:SongPreMatcherMatcher:4137:4137:4136:12673
21/08/2018 06.08.23:CDT:SEVERE: Report:6:NaimMatcher:0:0:0:32103
21/08/2018 06.08.23:CDT:SEVERE: Report:6:AcoustidSubmitter:8419
21/08/2018 06.08.23:CDT:SEVERE: Report:6:StartMatcher:11040:11040:11040:58963
21/08/2018 06.08.23:CDT:SEVERE: Report:6:MusicBrainzSongGroupMatcher1:6903:6903:6899:46290

we can see 4137 calls to SongPreMatcherMatcher but only 4136 completed, a difference of 1.
And of 6903 calls to MusicBrainzSongGroupMatcher1 we only completed 6899, a difference of 4.

So a handful of songs did not process properly and I will try to track done what the issue is but this is not what caused only 58,0000 songs to be processed. If you look at the Not Loaded section of the report it was unable to load 102,000 songs. This looks to be because of permissions issue in the J:\Music folder

e.g

Aug 21, 2018, 5:04:03 AM:Could not access J:\Music\Carrie Underwood -- Some Hearts\Carrie Underwood [AcousticSounds 24-44,1]\2005 - Some Hearts\03 - Some Hearts.flac

Do not have access to this files permissions

If you can fix the permissions in this directory then SongKong should be able to process these 102,000 songs. In the meantime I will see if I can find out what caused a handful of songs to not be processed.

thanks Paul (Administrator)
paultaylor

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Found three of the errors:

Aug 21, 2018, 4:39:47 AM:Unable to match group to MusicBrainz:J:\More Music\Don McLean ? Manchester UK 1975:null id in com.jthink.songlayer.MatchedToMusicBrainz entry (don't flush the Session after an exception occurs)

Aug 21, 2018, 4:44:22 AM:Unable to match group to MusicBrainz:J:\More Music\Hole ? Reading, UK 082694:No File Found:J:\More Music\Hole ? Reading, UK 082694\hole04 - jennifer's body.flac

Aug 21, 2018, 4:44:22 AM:Unable to match group to MusicBrainz:J:\More Music\Green Day ? Myrtle Beach SC 050698:No File Found:J:\More Music\Green Day ? Myrtle Beach SC 050698\Track18.flac

Not clear what the underlying issues were, unfortunately because of the large number of FileNotFound exceptions from J:\Music the the logs only goes back to 21/08/2018 05.50.19

thanks Paul (Administrator)
paultaylor

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Actually looking at :J:\More Music the last folder processed is Green Day -- Berlin GER 100404 can you please check if there are more folders than this other than Green Day ? Myrtle Beach & Hole ? Reading,

Is this s networked drive, looks to be like the connection failed at this point ?

thanks Paul (Administrator)
jrobbins50

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Joined: 24/07/2018 13:08:28
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Hi Paul. It is a networked drive. So, two issues:

1. When we got up this morning, our entire internet service at home was down. A reboot of my switch into which my router, NAS and other devices are plugged into brought the internet back up. So, I agree that we may be seeing a connection faiure -- although I am thinking that maybe SongKong is itself causing the connection to break and then when starting up again, we begin at the beginning? Not sure.

2. What permissions do you think are missing as to access to the J:\Music folder? It is all on the NAS and all accessible by Roon and JRiver, so I don't see what I would do differently for SongKong.

An interesting sleuthing process...Thanks for the help. JCR
paultaylor

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jrobbins50 wrote:
So, I agree that we may be seeing a connection faiure -- although I am thinking that maybe SongKong is itself causing the connection to break and then when starting up again, we begin at the beginning? Not sure.
 

SongKong cannot break your network, unless you are saying your network fails when it is significantly used. I think its clear that it fai led at about the time SongKong was processing Green Day ? Myrtle Beach SC 050698, looks like it loaded the folder but it came to actually save changes to this foilder it couldnt access the files anymore (same with Hole album). Then after that it didnt read anymore files from J:

jrobbins50 wrote:

2. What permissions do you think are missing as to access to the J:\Music folder? It is all on the NAS and all accessible by Roon and JRiver, so I don't see what I would do differently for SongKong.
 

I'm not sure, to be honest I find the Windows permissions model very confusing. What type of filesystem is J: ?

There does seem to be a problem with J:\Music that you don't seem to have with J:\More Music so please look for differences.

You could also try right clicking on the SongKong Icon and Run as Adminstrator. Just test it on one folder in J:\Music to see if that makes any difference.

thanks Paul (Administrator)
jrobbins50

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Joined: 24/07/2018 13:08:28
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Well, I?ve lost the J: drive entirely within Select Folder on SongKong. The J: Drive is a network share to my NAS (Synology 1812+). File Explorer shows the J: Drive and all subfolders and files. And I can play music off that drive as well.

But I can?t select it any longer in SongKong.

Rebooted computer and same outcome. Was there befor and now gone. Is it a port I need to open through my router or where would I otherwise fix this? JCR
jrobbins50

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Joined: 24/07/2018 13:08:28
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jrobbins50 wrote:
Well, I?ve lost the J: drive entirely within Select Folder on SongKong. The J: Drive is a network share to my NAS (Synology 1812+). File Explorer shows the J: Drive and all subfolders and files. And I can play music off that drive as well.

But I can?t select it any longer in SongKong.

Rebooted computer and same outcome. Was there before and now gone. Is it a port I need to open through my router or where would I otherwise fix this? JCR  
paultaylor

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Are you doing Run As Administrator, it is possible that might be hiding it.

thanks Paul (Administrator)
jrobbins50

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Joined: 24/07/2018 13:08:28
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Yes, I was doing that. I was surprised that the network share isn?t locatable by either drive letter or the network when it is no issue with file explorer. JCR
paultaylor

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Like I say Windows File Permissions are very confusing, but running as administrator is the issue rather than a bug in SongKong.

thanks Paul (Administrator)
paultaylor

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HI

Have you been able to identify the difference between J:\Music and J:\More Music yet ?

thanks Paul (Administrator)
 
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