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Fail to install Jaikoz upgrade  XML
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Bass-Clef



Joined: 08/10/2018 08:02:12
Messages: 3
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Running the exe upgrade for Jaikoz returns a "Java virtual Machine Launcher Error": Unable to access jarfile C:\..\..\AppData\Local\Temp\RarSFX2\Install 64.jar

I have checked this folder and no such file exists. Does anyone have a solution or any experience of this? Thanks
paultaylor

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Joined: 21/08/2006 09:21:27
Messages: 7665
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Hi, there is some issue with the self-extracting Window installs that cause this issue to occur for some (but not most) customers. Please download the installer called SongKong - Windows 64bit - Zip instead, unzip yourself and then install, this will work as expect, sorry for the inconvenience.

thanks Paul (Administrator)
Bass-Clef



Joined: 08/10/2018 08:02:12
Messages: 3
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Thanks Paul; I think you meant the Jaikoz zip version but it worked ok!
paultaylor

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Joined: 21/08/2006 09:21:27
Messages: 7665
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Yes i did, okay great.

thanks Paul (Administrator)
 
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