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Song Kong not loading songs  XML
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Roeland



Joined: 15/12/2018 02:51:01
Messages: 4
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Since one of the last updates, Song Kong is no longer loading any songs when selecting a folder filled with flac files. It just immediately creates a report with no changes.

I haven't got a clue why the is suddenly happening.

paultaylor

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Joined: 21/08/2006 09:21:27
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Okay, please run Create Support Files so I have your logs
Also, try File:Empty Database then restarting to see if that solves it.

thanks Paul (Administrator)
Roeland



Joined: 15/12/2018 02:51:01
Messages: 4
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Hi Paul,

I just created the support files. i'll now try emptying the database.

kind regards
paultaylor

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Joined: 21/08/2006 09:21:27
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Having looked at your logs I think recreating database should fix this.

thanks Paul (Administrator)
Roeland



Joined: 15/12/2018 02:51:01
Messages: 4
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Hi Paul,

After emptying the database, he loads songs and seems to save them but there are no changes made to the metadata at all.
paultaylor

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Joined: 21/08/2006 09:21:27
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Okay, please send support files again.

thanks Paul (Administrator)
Roeland



Joined: 15/12/2018 02:51:01
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Done!
paultaylor

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Hi, okay you have found a bug SongKong is only matching AcoustId Song Only but report is incorrectly reporting matching MusicBrainz Song Only. Another issue is preventing it from actually matching to MusicBrainz, expect fix in next release.

thanks Paul (Administrator)
rlyster

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Joined: 12/08/2010 11:16:45
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Not exactly the same problem here, but have been experiencing it for a couple months now. Have sent the support files, but haven't heard back. SongKong doesn't load files. The window showing progress pops up, but the result is always all zeros. Plus I cannot get SongKong to quit trying. I must use Task Manager to kill it.
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paultaylor

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Joined: 21/08/2006 09:21:27
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Sorry I thought I had replied, please run File:Empty Database

thanks Paul (Administrator)
rlyster

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Joined: 12/08/2010 11:16:45
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Second issue.... I've tried installing version 5.15 five times now. Each time it completes installation - as it always has in the past. But upon opening SongKong I see it's still 5.14(pro) and I'm again reminded that there is an update available. How do I get the update to "stick"?

I just added three years to my subscription, thinking that may have been the problem. After trying to install SongKong 5.15 for a sixth time, I see that that isn't it. Still "stuck" on version 5.14.
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paultaylor

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It sounds like for some reason your webbrowser is just downloading a cached older version of the installer please try using a different webrowser

thanks Paul (Administrator)
rlyster

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Joined: 12/08/2010 11:16:45
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Just re-downloaded using Tor. Unfortunately it didn't work. Seventh install - still 5.14. I'll try Firefox and see if that's any different.
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paultaylor

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Please email support@jthink.net details of the installer file, and then installer sounds like you are doing something fundamentally wrong here, but not sure what.

thanks Paul (Administrator)
rlyster

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Joined: 12/08/2010 11:16:45
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Perhaps I should start a new topic for my inability to update SongKong past 5.14?
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