[Logo] Jaikoz and SongKong Forums
  [Search] Search   [Recent Topics] Recent Topics   [Members]  Member Listing   [Groups] Back to home page 
[Register] Register / 
[Login] Login 
Song Kong not loading songs  XML
Forum Index -> SongKong Issues
Author Message
Roeland



Joined: 15/12/2018 02:51:01
Messages: 4
Offline

Since one of the last updates, Song Kong is no longer loading any songs when selecting a folder filled with flac files. It just immediately creates a report with no changes.

I haven't got a clue why the is suddenly happening.

paultaylor

Pro
[Avatar]

Joined: 21/08/2006 09:21:27
Messages: 7769
Offline

Okay, please run Create Support Files so I have your logs
Also, try File:Empty Database then restarting to see if that solves it.

thanks Paul (Administrator)
Roeland



Joined: 15/12/2018 02:51:01
Messages: 4
Offline

Hi Paul,

I just created the support files. i'll now try emptying the database.

kind regards
paultaylor

Pro
[Avatar]

Joined: 21/08/2006 09:21:27
Messages: 7769
Offline

Having looked at your logs I think recreating database should fix this.

thanks Paul (Administrator)
Roeland



Joined: 15/12/2018 02:51:01
Messages: 4
Offline

Hi Paul,

After emptying the database, he loads songs and seems to save them but there are no changes made to the metadata at all.
paultaylor

Pro
[Avatar]

Joined: 21/08/2006 09:21:27
Messages: 7769
Offline

Okay, please send support files again.

thanks Paul (Administrator)
Roeland



Joined: 15/12/2018 02:51:01
Messages: 4
Offline

Done!
paultaylor

Pro
[Avatar]

Joined: 21/08/2006 09:21:27
Messages: 7769
Offline

Hi, okay you have found a bug SongKong is only matching AcoustId Song Only but report is incorrectly reporting matching MusicBrainz Song Only. Another issue is preventing it from actually matching to MusicBrainz, expect fix in next release.

thanks Paul (Administrator)
rlyster

Pro
[Avatar]
Joined: 12/08/2010 11:16:45
Messages: 41
Offline

Not exactly the same problem here, but have been experiencing it for a couple months now. Have sent the support files, but haven't heard back. SongKong doesn't load files. The window showing progress pops up, but the result is always all zeros. Plus I cannot get SongKong to quit trying. I must use Task Manager to kill it.
[WWW]
paultaylor

Pro
[Avatar]

Joined: 21/08/2006 09:21:27
Messages: 7769
Offline

Sorry I thought I had replied, please run File:Empty Database

thanks Paul (Administrator)
rlyster

Pro
[Avatar]
Joined: 12/08/2010 11:16:45
Messages: 41
Offline

Second issue.... I've tried installing version 5.15 five times now. Each time it completes installation - as it always has in the past. But upon opening SongKong I see it's still 5.14(pro) and I'm again reminded that there is an update available. How do I get the update to "stick"?

I just added three years to my subscription, thinking that may have been the problem. After trying to install SongKong 5.15 for a sixth time, I see that that isn't it. Still "stuck" on version 5.14.
[WWW]
paultaylor

Pro
[Avatar]

Joined: 21/08/2006 09:21:27
Messages: 7769
Offline

It sounds like for some reason your webbrowser is just downloading a cached older version of the installer please try using a different webrowser

thanks Paul (Administrator)
rlyster

Pro
[Avatar]
Joined: 12/08/2010 11:16:45
Messages: 41
Offline

Just re-downloaded using Tor. Unfortunately it didn't work. Seventh install - still 5.14. I'll try Firefox and see if that's any different.
[WWW]
paultaylor

Pro
[Avatar]

Joined: 21/08/2006 09:21:27
Messages: 7769
Offline

Please email support@jthink.net details of the installer file, and then installer sounds like you are doing something fundamentally wrong here, but not sure what.

thanks Paul (Administrator)
rlyster

Pro
[Avatar]
Joined: 12/08/2010 11:16:45
Messages: 41
Offline

Perhaps I should start a new topic for my inability to update SongKong past 5.14?
[WWW]
paultaylor

Pro
[Avatar]

Joined: 21/08/2006 09:21:27
Messages: 7769
Offline

Hi. I have emailed you twice requesting you email me a screenshot but have yet to receive a reply, did you receive the emails ?

thanks Paul (Administrator)
rlyster

Pro
[Avatar]
Joined: 12/08/2010 11:16:45
Messages: 41
Offline

Let me know what it is you wish to have me make a screenshot....
[WWW]
paultaylor

Pro
[Avatar]

Joined: 21/08/2006 09:21:27
Messages: 7769
Offline

Please read the email.

thanks Paul (Administrator)
rlyster

Pro
[Avatar]
Joined: 12/08/2010 11:16:45
Messages: 41
Offline

Never got it.
[WWW]
paultaylor

Pro
[Avatar]

Joined: 21/08/2006 09:21:27
Messages: 7769
Offline

Sent on 11th and 14th of March

thanks Paul (Administrator)
paultaylor

Pro
[Avatar]

Joined: 21/08/2006 09:21:27
Messages: 7769
Offline

So I received your screenshot and then I requested some more information from you, did you receive this follow up email ?

thanks Paul (Administrator)
rlyster

Pro
[Avatar]
Joined: 12/08/2010 11:16:45
Messages: 41
Offline

Did not receive. Try using RL@Lyster.com. (I checked spam and trash - still nothing.)
[WWW]
paultaylor

Pro
[Avatar]

Joined: 21/08/2006 09:21:27
Messages: 7769
Offline

It was sent to that address, okay I have just resent from a different email address.

thanks Paul (Administrator)
rlyster

Pro
[Avatar]
Joined: 12/08/2010 11:16:45
Messages: 41
Offline

Hate to say it, but I still didn't get your email. As before, I also searched spam and trash.
Should I try uninstalling and then completely deleting all of Song Kong, then installing the new version?
[WWW]
paultaylor

Pro
[Avatar]

Joined: 21/08/2006 09:21:27
Messages: 7769
Offline

You said that last time., and then you did find it !


Can you

1. Open Songkong64.bat in Notepad and send screenshot

2. Open Songkong64.ini in Notepad and send screenshot

3. Try running songkong64.bat , what version does it show.

4. Try running Songkong64.exe, what version does it show.

thanks Paul (Administrator)
rlyster

Pro
[Avatar]
Joined: 12/08/2010 11:16:45
Messages: 41
Offline

Running SongKong64.bat shows version 5.15 (Lite). Database ws recreated. Then running SongKong64.exe asks for license information, which I inserted, but when it ran it was still version 5.14.
[Thumb - bat.png]
 Filename bat.png [Disk] Download
 Description SongKong64.bat Image
 Filesize 7 Kbytes
 Downloaded:  44 time(s)

[Thumb - ini.png]
 Filename ini.png [Disk] Download
 Description SongKong64.ini Image
 Filesize 10 Kbytes
 Downloaded:  39 time(s)

[WWW]
paultaylor

Pro
[Avatar]

Joined: 21/08/2006 09:21:27
Messages: 7769
Offline

Okay so the SongKong64.ini file is incorrect it should say songkong-5.15.jar but yours says songkong-5.14,jar so starts the previous version, but it is correct in the version from the site. Perhaps you had the file locked so when you installed new version it could not overwrite the file ?

But the solution would be to:

- Copy the C:/Program Files/Jthink/SongKong/SongKong64.ini file to somewhere else
- Change songkong-5.14.jar to songkong-5.15.jar
- Then copy the file back replacing the original

And that should now work

thanks Paul (Administrator)
rlyster

Pro
[Avatar]
Joined: 12/08/2010 11:16:45
Messages: 41
Offline

Indeed it did work! Thank you, Paul.
[WWW]
 
Forum Index -> SongKong Issues
Go to:   
Powered by JForum 2.1.6 © JForum Team