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ColinF



Joined: 03/10/2019 11:40:07
Messages: 6
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Hi I?m new to SongKong (just downloaded this morning) I?ve tried it on some of my classical things following advice from your videos etc. But it seems to have no impact on the appearance of the files appearance in iTunes. Has this anything to do with fact that my music, a combination of downloaded stuff and copied from cds, is held on an external drive, whilst the iTunes library is saved to my iMac (Mojave) hard drive. The main reason I bought SK was to sort out my classical stuff. Any advice would be welcome.
paultaylor

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Joined: 21/08/2006 09:21:27
Messages: 7964
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On MacOS by default iTunes makes a copy of every file that is added to iTunes, and form that point on it uses that copy so any changes made to the original files has no effect. (On Windows by default it doesnt do the copy)

If that is the case then you should point SongKong to the iTunes library folder rather than the original file location.

thanks Paul (Administrator)
ColinF



Joined: 03/10/2019 11:40:07
Messages: 6
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Hi Ive tried all sort of ways and carefully followed your videos. But SongKong seems to be having absolutely no impact on my iTunes library (moments and cover art).
paultaylor

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Joined: 21/08/2006 09:21:27
Messages: 7964
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Okay, please confirm if ITunes has separate copy and if so did you point SongKong to that copy, also try selecting all songs in iTunes, right-click and running Get Info

If that doesn't work please run Create Support Files from the Help
menu as requested so I can better understand your setup.

thanks Paul (Administrator)
ColinF



Joined: 03/10/2019 11:40:07
Messages: 6
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that was quick, I will
paultaylor

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Joined: 21/08/2006 09:21:27
Messages: 7964
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Ah have you solved it ?
Because I notice until the last report (FixSongs0020) you are still running in preview mode, we do have an issue outstanding to make it clearer to users that having installed license you still need to uncheck Is Preview - https://jthink.atlassian.net/projects/SONGKONG/issues/SONGKONG-1629

thanks Paul (Administrator)
ColinF



Joined: 03/10/2019 11:40:07
Messages: 6
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No, not yet, not sure what the messages re preview means. I did send a help desk request as tut suggested that details everything
paultaylor

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Joined: 21/08/2006 09:21:27
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Yes I received the support files that why I know you were running as Preview, Preview means no files are actually changed it just shows what would be changed if you disable preview (and you need a license to disable Preview)

Because in preview mode nothing was actually changed and therefore nothing would change in iTunes.

thanks Paul (Administrator)
ColinF



Joined: 03/10/2019 11:40:07
Messages: 6
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sorry but its really not clear how I do this, Ive entered the licence key you provided. What else do I need to do?
paultaylor

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Joined: 21/08/2006 09:21:27
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You have to disable the Is Preview on the Basic tab when you next start Fix Songs

thanks Paul (Administrator)
ColinF



Joined: 03/10/2019 11:40:07
Messages: 6
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Thanks for this, can I suggest you say this in the email you send with the key numbers etc. Now I have to figure out why when I run fix songs it doubles depletes the track and seem to be converting them to mp3 and 4 formats!!!

again Im sure its something doing or rather not doing
paultaylor

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Joined: 21/08/2006 09:21:27
Messages: 7964
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ColinF wrote:
Thanks for this, can I suggest you say this in the email you send with the key numbers etc.
 

That is a good idea, and we do have a fix to make to the app to inform you when you install full license as well.

ColinF wrote:

Now I have to figure out why when I run fix songs it doubles depletes the track and seem to be converting them to mp3 and 4 formats!!!
again Im sure its something doing or rather not doing 

I can assure you that SongKong is not doing this, but it sounds like you are adding a new file to iTunes (rather than pointing to existing iTunes files) and then you have iTunes configured to convert them to a different format/add new media to iTunes lib

thanks Paul (Administrator)
 
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