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Registration codes?  XML
Forum Index -> SongKong Issues Go to Page: 1, 2 Next 
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Dilph



Joined: 09/10/2013 21:19:59
Messages: 1
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Hi Guys,

I bought a SongKong license via Paypal a couple of days ago, but have yet to receive the registration email (I've checked the usual spam-traps and suchlike) - is there an issue somewhere in the back end, or is this a normal delay?

- Dilph
paultaylor

Pro
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Joined: 21/08/2006 09:21:27
Messages: 7208
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Hi, sorry not sure what happened there but license has now been sent

thanks Paul (Administrator)
drew99645



Joined: 07/09/2014 02:35:49
Messages: 5
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Same problem as these two folks....paid with paypal account and only received a paypal confirmation email...no registration key. Please help!
paultaylor

Pro
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Joined: 21/08/2006 09:21:27
Messages: 7208
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drew hi, do you have now

thanks Paul (Administrator)
drew99645



Joined: 07/09/2014 02:35:49
Messages: 5
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I did get an email. Thank you so much!
Colin



Joined: 15/09/2014 13:23:04
Messages: 4
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Hi
I paid for my licence on 4th October.
Receipt no 2934-2866-9295-7105
No sign of my authorisation key, can you help?

Thanks in advance
Colin
paultaylor

Pro
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Joined: 21/08/2006 09:21:27
Messages: 7208
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Hi Colin there was a problem with hotmail and msn accounts but now resolved, Ive just resent your license.

thanks Paul (Administrator)
Colin



Joined: 15/09/2014 13:23:04
Messages: 4
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Thats received now Paul, many thanks for your prompt attention.
Colin
gregward



Joined: 01/01/2015 09:32:57
Messages: 3
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Same Problem here... paypal receipt but no email from you :/
paultaylor

Pro
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Joined: 21/08/2006 09:21:27
Messages: 7208
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Greg if you still dont have please send me an email with your details

thanks Paul (Administrator)
gregward



Joined: 01/01/2015 09:32:57
Messages: 3
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Thanks Got it!
gregward



Joined: 01/01/2015 09:32:57
Messages: 3
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email sent to support@jthink.net
jelun4



Joined: 01/03/2015 13:34:58
Messages: 1
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Hi,

Same problem here.

Thanks
rickbon


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Joined: 14/03/2015 17:24:19
Messages: 1
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I have the same issue, paid using card via PayPal 6 hrs ago but have received no registration keys.

I have already sent you both an e-mail Paul and a text message but no response.

I did receive a PayPal receipt at time of payment. Can you help please?
paultaylor

Pro
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Joined: 21/08/2006 09:21:27
Messages: 7208
Offline

Sorry for the delay rick, you should now have license

thanks Paul (Administrator)
lister

Pro

Joined: 12/03/2015 12:03:44
Messages: 25
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I haven't received my key since buying the app, please can you let me know when these will be sent to lister110[at]hotmail.com (paid via pp)

thanks
paultaylor

Pro
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Joined: 21/08/2006 09:21:27
Messages: 7208
Offline

Hi lister, you should now have license.

thanks Paul (Administrator)
jeremy



Joined: 04/04/2015 12:33:51
Messages: 1
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I also am waiting for my key having already paid by Visa on paypal, and having confirmation of payment from them. I have also sent an email to Jthink support. Can you please expedite??
paultaylor

Pro
[Avatar]

Joined: 21/08/2006 09:21:27
Messages: 7208
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Hi Jeremy sorry been away for a couple of days, license has now been sent.

thanks Paul (Administrator)
velly4



Joined: 06/04/2015 21:26:17
Messages: 1
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I've had the same problem. No email yet
Vieux



Joined: 16/05/2015 22:41:04
Messages: 1
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Same problem here, did not receive license.

Please send!

regards
bglover



Joined: 25/05/2015 06:38:00
Messages: 2
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Same issue: Purchased Pro version last Saturday via PayPal - have yet to receive code.
Thanks
Banks
paultaylor

Pro
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Joined: 21/08/2006 09:21:27
Messages: 7208
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HI, sorry Im on vacation and have limited internet access. I think something must have gone wrong with autiomated purchase Ill refund, then please just repurchase and it should go through fine this time

thanks Paul (Administrator)
bglover



Joined: 25/05/2015 06:38:00
Messages: 2
Offline

Sorry to be a bother, but per your previous response I have successfully received my refund via paypal and initiated re-purchase of same (pro version) via paypal and have yet to received a registration code.
Best Regards,
Banks Glover
paultaylor

Pro
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Joined: 21/08/2006 09:21:27
Messages: 7208
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bglover:sorry went wrong again ! but you should have license now.

thanks Paul (Administrator)
dpenney



Joined: 06/04/2016 22:09:32
Messages: 1
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Hi,

Purchased Songkong Pro by Paypal, 12 hours ago.

Send a reminder email in about 6 hours ago.

Still not received Licence Codes, etc.

Could you get this sorted please?

Cheers
paultaylor

Pro
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Joined: 21/08/2006 09:21:27
Messages: 7208
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Hi, back from holiday and all license problems should now be resolved. If they are not please email support at jthink dot net

thanks Paul (Administrator)
jonthehemit



Joined: 05/06/2016 05:45:22
Messages: 1
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Hi , iv just paid using paypal and wondered how long the turn around is for the regestation key ? cheers in advance .
paultaylor

Pro
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Joined: 21/08/2006 09:21:27
Messages: 7208
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Jon you should have the license key now.

thanks Paul (Administrator)
Marko



Joined: 20/07/2016 01:20:53
Messages: 1
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Same as others have no email with licence keys
Just paid via paypal
 
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