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Messages posted by: keisele81  XML
Profile for keisele81 -> Messages posted by keisele81 [3]
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I cannot install either program.

For SongKong, the download takes me to an "Optimum Installer/Express Install"

When that completes I had to do a search to find the installed product. I found a SongKong 7-Zip file with "windows64" in the filename -- apparently for a 64-bit machine.

I unzip that, click on setup, and got the error message "This application was configured to use a bundled Java Runtime Environment but the runtime is missing or corrupted." Maybe it's because I have a 32-bit machine.

For the Jaikoz, it's download site also takes me to a 7-zip folder with a setup file in it. I start setup, and get a "Failed to find or load ini file" error message.

I spent an hour ensuring I had the most current version of Java, and that all the old versions were deleted. Passed all the Java checks in their Java-check program, which said my computer was perfectly configured with Java.

Tried to install both SongKong and Jaikoz again and got the exact same error messages. Maybe I'm missing something; but this is the most frustrating program installation process I've ever experienced.

I have a 32-bit computer running Windows 7 Home Premium.
(This is an updae to previous post missing the subject line)

I've tried several times to install the trial version of Jaikoz, but I keep getting a Startup Error message of "Failed to find or load ini file."

I uninstalled my Java 6 completely, and installed the current Java 7. I did the Oracle Java test and confirmed that Java was working.

I can see an ini file in the unzipped folder, but apparently the setup program in the same folder cannot.

I have a 32-bit Win 7 computer, and downloaded this version.

Have the exact same problem in trying to install SongKong.

What do I need to do to install a trial version of Jaikoz?

Thanks
I've tried several times to install the trial version of SongKong, but I keep getting a Startup Error message of "Failed to find or load ini file."

I uninstalled my Java 6 completely, and installed the current Java 7. I did the Oracle Java test and confirmed that Java was working.

I can see an ini file in the unzipped folder, but apparently the setup program in the same folder cannot.

I have a 32-bit Win 7 computer, and downloaded this version.

Have the exact same problem in trying to install Jaikoz.

What do I need to do to install a trial version of SongKong?

Thanks
 
Profile for keisele81 -> Messages posted by keisele81 [3]
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