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Messages posted by: stormal  XML
Profile for stormal -> Messages posted by stormal [9]
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You've done an excellent job with the application. You might perhaps not be thoroughly experienced with the Windows environment. The Windows uninstaller feature is broken at the moment. I'll get around to analyzing the issue more thoroughly myself and I could assist in resolving that particular aspect. I have development experience with Windows and am a Microsoft Certified Systems Administrator. I can donate my time to it sparingly. I'd be happy to assist in your success.
You don't understand. I have not nor am I attempting to install an old version. The uninstaller simply does not work without the installer's "bin" folder being present on one of the PC's local drives. "javaw.exe" must be present to initiate the uninstall sequence. Are you the author of this software? You surely know this if you are.
If not, please present this issue to the author of the software.
Please provide a working uninstaller.
Manual uninstallation is a poor substitution.
FYI - I have recently purchased PRO versions of both Jaikoz and SongKong and believe that I should be provided equitable support.
Since the uninstallation executable and it's resources reside within the "bin" folder of the installer's resource, if one deletes or moves the installation resource a normal uninstallation then becomes impossible.
Would it not be beneficial to add/install the dependent resources which reside in the installer's bin folder into the Jaikoz program's installation folder into a "bin" subfolder?
It appears suitable to me that the uninstaller should not be dependent upon any once-used installer resource. This is normal behavior for most any standard Windows application.
I see now the uninstaller problem.
The Uninstall String points to"\\m-server\P\! Drive V - My Documents\!__Personal Software Downloads\SongKong\Jaikoz\jaikoz-windows64\JVM64\bin\javaw.exe" -jar "C:\Program Files\Jthink\Jaikoz\Uninstall\uninstaller.jar"
because I had installed it from a network location. I must put the resource on a local drive and point the resource to it via manual editing.
Please inform your users about this caveat.

EDIT: I made the correction but it still left the "C:\Users\<username>\Jaikoz" resources remaining after uninstall. ???
Thanks for the clarification.
Wow. It's chock full of unintelligible characters, lol.
I have Jaikoz installed on two PCs running Windows 10 x64 and the uninstaller does not work on either machine. I had botched the default Rename Mask and was unable to uninstall Jaikoz so that I could do a fresh install.
Even Revo Uninstaller Pro could not clear the settings.
Please correct the uninstaller issue.
Ignore this...
<This post moved to proper thread>

NCF wrote:
The Jaikoz installer keeps old entries in Windows 10. See attached screenshot. 

Try right-clicking on the errant program uninstaller entry in 'Programs and Features' and choose "Uninstall/Change". You should be presented with an error box, ie:

"An error occurred while trying to uninstall Jaikoz
(64-bit) 9.1.0. It may have already been uninstalled.
Would you like to remove Jaikoz (64-bit) 9.1.0 from the
Programs and Features list?"

If not:

Those entries reside in the Windows Registry and can usually be easily cleared by using Revo Uninstaller.


CCleaner can also delete such entries with its 'Registry Cleaner' feature.
Please repair the uninstaller. I deleted the install with Revo Uninstaller Pro to recover the default rename mask settings but the stored Rename Mask information had not been cleared as discovered upon re-install. What is the path to that resource?

After researching within this forum I believe that it's "C:\Users\<username>\Jaikoz\settings.properties".
Is that correct?
Profile for stormal -> Messages posted by stormal [9]
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