Support

Multi Computer License

Many of us these days have more then one computer, maybe a work laptop, a desktop and a computer connected directly to your TV. Jaikoz allows a single license to be installed on three computers so usually one license per household is all you need.

Multi Platform License

In the last few years many people have moved from Windows to MacOS and find they need to repurchase all their software. This is not the case with Jaikoz you can use the same license on Windows, MacOS or Linux, no problem.

No Expiring Software

Some providers sell Software as a Service, this means you have to pay a monthly or yearly fee to continue using software you have already purchased. But Jthink software never expires and gives free support for life. Updates to the latest version are available for one year after purchase at no cost and after that there is a small upgrade fee to get another years updates. New versions of Jaikoz are always released at the same time for Linux, MacOS and Windows.

Open Issue Tracker

Jaikoz uses the professional JIRA issuetracking for tracking issues that cannot be resolved within a day. To create an issue just login into JIRA Issue Tracker as user user with password user. Check your issue is not an existing one and if it is not not create a new issue, not forgetting to enter your forum username so that it is possible to contact you if more information is required.

Direct Developer Support

Jaikoz is provided with support direct from the developer, this means you are getting support from the person with the most Jaikoz expertise. As the developer I am very keen to make Jaikoz the best tagger available for all platforms, and therefore I actively encourage comments, bug reports and questions regarding Jaikoz. Any question posted on the forum will usually be answered within 24 hours.

Comprehensively Tested

The latest version of Jaikoz has been tested with the following Operating Systems.

	MacOS 12
	Windows 11
	Linux Fedora 35
	Linux Ubuntu 20

Active Community Forum

If you require assistance the Support Forums are the best place to look at first, I check this regularly and there are experienced Jaikoz users who help out.