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Support

Multi Computer License

Many of us these days have more then one computer, maybe a work laptop, a desktop and a computer connected directly to your TV. Jaikoz allows a single license to be installed on three computers so usually one license per household is all you need.

Multi Platform License

In the last few years many people have moved from Windows to OSX and find they need to re purchase all their software. This is not the case with Jaikoz you can use the same license on Windows, OSX or Linux, no problem.


Free Updates Forever

Unlike most software you buy Jaikoz gives free upgrades and support for life. I have chosen to do things this way because I want to encourage you to buy Jaikoz, but if you do I do not want to keep taking your hard earned money I am just pleased that you have decided to support Jaikoz. This means that everybody benefits from the latest features and fixes and new versions of Jaikoz are always released at the same time for Linux, OSX and Windows.


Open Issue Tracker

Jaikoz uses the professional JIRA issuetracking for tracking issues that cannot be resolved within a day. To create an issue just login into JIRA Issue Tracker as user user with password user. Check your issue is not an existing one and if it is not not create a new issue, not forgetting to enter your forum username so that it is possible to contact you if more information is required.


Direct Developer Support

Jaikoz is provided with support direct from the developer, this means you are getting support from the person with the most Jaikoz expertise. As the developer I am very keen to make Jaikoz the best tagger available for all platforms, and therefore I actively encourage comments, bug reports and questions regarding Jaikoz.


Active Community Forum

If you require assistance the Support Forums are the best place to look at first, I check this regularly and there are experienced SongKong users who help out.


Email Support

I also provide free email support for the tested platforms listed above. Please send an email to support@jthink.net with details of the problem and your operating system.


Comprehensively Tested

The latest version of Jaikoz has been tested with the following Operating Systems.

-> Mac OS X 10.8
-> Mac OS X 10.7
-> Windows 7
-> Windows Vista
-> Linux Fedora 15
-> Linux Ubunto 12

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